Terms and Conditions
These terms and conditions apply to all bookings made to stay and or visit Dovecliff Hall Hotel ( REDML Leisure Ltd ), whether made via our website, a third party booking site or agent, by email or over the telephone. They contain important information about your stay and we kindly ask that you read these carefully. If there is anything you would like to discuss regarding your booking or these terms and conditions, please don’t hesitate to contact us.
HOW TO CONTACT US
You can contact us by completing the form on the ‘Contact’ page of our website, by telephoning 01283 531818 or emailing enquiries@dovecliffhallhotel.co.uk
YOUR BOOKING REQUEST
Your booking will not be complete until you receive a confirmation from us, at which point a contract will come into existence between you and us.
We require credit or debit card details from you to confirm your booking. Where you have reserved a ‘Prepaid’ room your card will be charged with the non-refundable room rate when you make your reservation. Where you have made any other type of reservation, your card will not be charged unless one of the events specified below occurs, for example if you cancel your booking after the allotted time.
CHANGING OR CANCELLING YOUR BOOKING
If you wish to make a change to your booking, please contact us. We will let you know if the change is possible and will send you a confirmation email if the change is accepted.
We will do our best to avoid having to cancel your booking however, where necessary, we reserve the right to cancel your booking at any time. In such circumstances, we will provide you with a full refund and we will have no further liability to you in relation to the cancellation. In the event of over-booking, we will assist you with relocation to an alternative hotel.
If we cannot make the change you have requested or the consequences of making the change are unacceptable to you, you may want to cancel your booking. Your reservation confirmation email will stipulate the terms of your booking and the cancellation policy applicable to your reservation.
Where your reservation includes the flexibility to cancel your reservation, you may cancel your booking up to 15.00 local time on the day before your arrival date. If we receive your cancellation request by no later than this time, there will be no charge in relation to your cancellation. Any cancellation request we receive after 15.00 local time on the day before your arrival will be subject to a fee equivalent to one night’s stay in the room you had booked, less any VAT in relation to that room charge. This cancellation fee will be charged to the card details you supplied to us at the time of making your booking. This cancellation fee will also apply if you fail to arrive for your stay at Dovecliff Hall. A prepaid reservation will incur the entire stay charge.
If you wish to cancel your booking, please contact us by telephoning 01283 531818 or emailing enquiries@dovecliffhallhotel.co.uk
CHECK-IN & CHECK-OUT
Time: Unless otherwise agreed, check-in is permitted from 15:00 and we kindly ask that all guests depart by no later than 11:00.
Security: In the interests of security and the prevention of fraud, you may be asked to confirm your identity by providing your passport, driving licence or other form of photo ID upon check-in.
Guests travelling from outside the UK: If you are travelling from outside the UK, we are required by law to ask for your passport and the place of your next destination at the time of check-in. If you do not have your passport, we reserve the right not to honour your reservation. We will retain this record for a period of 12 months and we may disclose this to a police officer or other official as required by law. We are required to collect this information in relation to each member of your party over the age of 16 and we reserve the right to refuse entry to Dovecliff Hall to anyone who is unable to provide this information.
Guests under 18: Please note that all guests under the age of 18 must be accompanied by adults during their stay both in the hotel and the grounds. We reserve the right to refuse entry to Dovecliff Hall to anyone who is under the age of 18.
CHARGES
The price of your stay (which includes VAT) will be the price indicated when you make your reservation via the website, or as communicated to you if you place your booking by telephone or email. Please check the price in your confirmation email. We will do our best to ensure that the price advised to you is correct however, it is always possible that, some of our room charges may be incorrectly priced. We will confirm the price of your stay in our confirmation email, so please double-check that when you receive it and let us know if you notice any abnormalities. Where there has been an obvious discrepancy between our room charges and the price stated on our website or otherwise communicated to you, we reserve the right to charge our correct room charges or to cancel your reservation.
A credit card pre-authorisation may be taken upon check-in. All charges incurred during your stay, for example food and beverage charges and any room charges which you have not paid for in advance, must be settled upon check-out, when you will have the option to provide a different method of payment should you wish. Please let us know before you check-out if you notice any abnormalities in any charges which have been assigned to your room.
YOUR STAY
During your stay, we ask that you comply with the following house rules:
Our Rooms: The images of our rooms and facilities on our website are for illustrative purposes only. Each part of Dovecliff Hall is slightly different and your room or the facilities you use during your stay may vary slightly from those images. We will try to accommodate specific room requests, unfortunately we cannot guarantee that you will be able to stay in a specific room during your stay.
Food & Drink: Dovecliff Hall offers many options for food and drink, including room service. Please refrain from bringing in any outside food or beverages, unless medically necessary.
Noise: All guests are asked to respect our other guests and nearby residents when in their room, hallways, any other premises of the hotel or while in the surrounding area.
No Smoking or Vaping: No smoking or vaping is permitted inside Dovecliff Hall at any time, whether in your room or elsewhere. There are designated smoking areas and our staff will happily advise you of their location upon request. We reserve the right to charge the card you have used to secure your booking a reasonable fee in respect of specialist cleaning in the event we suspect smoking or vaping has taken place in your room(s) during your stay. We also reserve the right to terminate the remainder of your stay in the event that we find you have failed to comply with our smoking policy.
Grounds: We wish guests to be aware that they use the grounds of Dovecliff Hall at their own risk. There is a steep bank down to the River Dove and the stepped path down to the river bank can be very slippery. There is also a pond in the grounds. Children must be supervised at all times.
Animals & Pets: No animals will be allowed in Dovecliff Hall except for dogs, and they need to have been booked in advance. A charge applies. Dogs are restricted to certain ground floor bedrooms only and are not permitted in any public indoor area. We reserve the right to charge the card you have used to secure your booking a reasonable fee in respect of any damage or specialist cleaning that may be required. We also reserve the right to terminate the remainder of your stay in the event that a dog is causing disturbance.
Accidents: Guests must report any accident or injury they or their guests may have whilst on the premises immediately to a member of management and in any event, within 24 hours of the incident. This information is needed in order to comply with health and safety obligations and for insurance purposes.
Inappropriate Behaviour: We kindly ask that you respect our other guests and refrain from any improper, violent or abusive behaviour and any illegal conduct at all times during your stay. We reserve the right to eject you from the premises and cancel the remainder of your stay in the event that you fail to respect this policy.
Damage: We kindly ask that all guests respect Dovecliff Hall rooms and facilities. In the event that there is any damage to the room(s) during your stay or if any items are missing from your room(s) upon your departure, we reserve the right to charge the card you have used to secure your booking a reasonable fee in respect of such damage and/or missing items.
Parking: We have a car park and offer free car parking during your stay but Dovecliff Hall does not accept liability for any accidents, damage or loss incurred.
DAMAGE & LOSS
All reasonable efforts are made to provide a secure hotel environment. Nevertheless, the risk of theft, damage or loss of our guests’ personal possessions cannot be eliminated entirely.
We shall not be liable to any guest for any loss, damage or injury suffered by our guests or to their property. However, this does not exclude or limit in any way our liability where it would be unlawful to do so, and which includes liability for death or personal injury caused by our negligence (or the negligence of our employees, agents or subcontractors) and for fraud or fraudulent misrepresentation.
YOUR PERSONAL INFORMATION
We will use the personal information you provide to us in accordance with our Privacy Policy.
OTHER IMPORTANT TERMS
Force Majeure: Dovecliff Hall will not be responsible and will not pay any compensation where we are preventing or delayed from performing our obligations due to an event beyond our reasonable control, including but not limited to flood, earthquake, mechanical breakdown, IT failure, fire, adverse weather conditions, acts of terrorism, gas, water or other utilities.
We may transfer this agreement to someone else: We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
If a court finds part of this contract illegal, the rest will continue in force: Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later: If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
Governing Law & Disputes: These terms are governed by English law and you can bring legal proceedings in relation to these terms or your stay at Dovecliff Hall in the English courts. If you live in another country in Europe, consumer law and regulation may mean that you can bring legal proceedings the country within Europe in which you reside.